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IT Implementation & Support

In today's demanding business environment which prioritizes flexibility, speed, and efficiency, a robust IT strategy is critical. Sollet’s infrastructure helps clients to optimize through a mature global delivery model, standardized processes, adoption of IT Infrastructure Library (ITIL) framework and global service network, and robust private network with built in redundancies. We are currently hosted with a highly scalable Tier IV Datacenter (ISO 27001 certified) and by creating and deploying plans that prepare your business for outages and disasters, we help you create a more secure and resilient infrastructure.

In collaboration with IBM, we have the ability to setup highly scalable environments for Cloud based transactional platforms which are highly hit with a need more than 20,000 Transactions Per Minute (TPM) and beyond in steps.

Our Services are:

Service Desk: Our service desk / help desk services provides a reliable, flexible connection between the end users and our business enablement providing high availability by for consistent technical support wherever and whenever it is needed seeking guaranteed service levels. Our premier service desk / help desk center delivers world-class service to a broadly diverse end-user community. We maintain and track user satisfaction while taking ownership of incidents until they are resolved.

We have worked with organizations to enable high performance through application outsourcing. Outsourcing applications can make substantial contributions to the effectiveness of your organization through the promotion of a tighter focus on strategic systems development while improving service to users and better managing costs. We take clear approaches and offer a flexible spectrum of application outsourcing to our clients.

Cloud Infrastructure management: Our Cloud services are specifically designed to meet the data integration needs of line-of-business users. Sollet helps organization’s to drive customer service by leveraging the power and agility of cloud computing. Our team has a deep understanding of cloud technologies and its various manifestations. We help you manage public, private and hybrid cloud services.

Server Management: Sollet’s team of certified IT consultants can manage the daily operations of your servers, helping the servers run efficiently and keep businesses current with current technology and best practices and reduces cost by enabling business growth. With our server management services we give you increased level of server availability, improved data protection and a simpler environment.


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